Last updated: May 2026
Overview
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help — please reach out to us at support@deltrixtech.co.za and we'll do our best to make it right.
Our refund and returns window is 30 days from the date of purchase. After 30 days, we're unfortunately unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In its original packaging with all accessories, cables, and documentation included
- Accompanied by a receipt or proof of purchase
Please do not return your item directly to the manufacturer — all returns must be processed through us.
Non-Returnable Items
Due to the nature of our products, the following cannot be returned or refunded:
- Product keys and digital licenses — once a product key has been revealed, delivered, or activated, it is non-refundable under any circumstances
- Downloadable software products
- Opened software (CDs, DVDs, or any physical media once unsealed)
- Gift cards
Laptops & Hardware
Laptops and other hardware items are eligible for return within 30 days, provided they are:
- In original, unused condition with no signs of wear
- Returned in the original packaging with all accessories, chargers, and documentation
- Not damaged due to misuse, accidental damage, or unauthorised modifications
If your laptop arrives damaged or develops a fault within the return window, please contact us immediately at support@deltrixtech.co.za with photos and your order details.
Partial Refunds
A partial refund may be granted for:
- Laptops or hardware with obvious signs of use
- Items not in their original condition, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund has been approved or declined.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Haven't received your refund yet? Here's what to check:
- Double-check your bank account
- Contact your credit card provider — posting can take a few days
- Contact your bank to check their processing times
- If you've done all of the above and still haven't received your refund, please contact us at support@deltrixtech.co.za
Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged upon arrival. If you need to exchange a faulty item, please email us at support@deltrixtech.co.za with your order details and photos of the fault, and we'll arrange the process from there.
Gifts
If your item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your return. A gift certificate will be issued to you once the returned item is received.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.
Shipping Returns
You are responsible for the cost of return shipping. Shipping costs are non-refundable — if a refund is issued, the return shipping cost will be deducted from your refund amount.
For higher-value items like laptops, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
For return instructions, please contact us at support@deltrixtech.co.za before sending anything back.
Need Help?
For any questions about refunds or returns, contact us at support@deltrixtech.co.za — we typically respond within one business day.