Returns and Refunds

Last updated: October 2026

This page summarises how returns and refunds work. The full terms are in our Terms and Conditions, which apply if there is any difference.

Digital licence keys

Once a licence key has been issued, activated, redeemed, registered to an account, assigned to a user or otherwise supplied for your use, it is not refundable. It cannot be returned because you changed your mind, ordered the wrong licence, no longer need it, or have not used it.

Please confirm the product, edition, licence type, number of users or devices and subscription term before you order. If we supplied an incorrect licence because of an error on our side, please contact us. See section 8 of our Terms and Conditions.

Hardware and other products

Returns, refunds and cancellations depend on the product and on South African law. We cannot accept a return only because you changed your mind where the law does not give you that right. Special order, custom configured or specially procured products may have cancellation restrictions, which we will tell you about before you confirm your order.

Where the law gives you the right to a repair, replacement or refund, we will provide it. See section 24 of our Terms and Conditions.

How to contact us about a return or refund

Email support@deltrixtech.co.za or call 071 676 3026, and include your order number.