Description
For families, retirees and anyone who would rather call a real person than work it out alone. Friendly remote help for your household, month to month, with no contract.
What is included
- Up to 60 minutes of remote help a month in total, by WhatsApp, phone or email, Monday to Friday, 9 AM to 6 PM
- A reply by the next business day at the latest
- Quick scam checks: is this email, SMS or call real?
- A yearly remote tune-up for every device: updates, clean-up and a security check
- Help with Wi-Fi, printers, email, and setting up new phones and computers
- Help setting up a password manager and backing up your photos
- 10% off our shop, and free installation of any licence you buy from us
Price per month
- Up to 4 devices: R249
- Up to 6 devices: R329
- Up to 8 devices: R409
Phones, tablets, laptops and computers count as devices. Your router and printer do not. No VAT is added.
Need more help
Members pay about R350 an hour for extra remote help, billed per 15 minutes. Onsite visits in Vanderbijlpark and nearby cost a call-out fee of about R350, and other areas on request.
Not included
- Hardware repairs and parts, and data recovery
- Software licences, which you can buy from our shop with your 10% discount
- Onsite visits, which are charged separately
- Help after hours, which is charged at our after-hours rate
- Business use. Businesses and home offices should choose Monthly IT Support at R450 per user
How it works
- Choose how many devices you have and pay your first month by EFT.
- We confirm your payment and contact you within one business day to set you up.
- Message or call us whenever you need help.
- To stop, email us before your next invoice is due. There is no cancellation fee.
Questions
Is there a contract?
No. The plan is month to month. To stop, email us before your next invoice is due. You keep your help until the end of the month you have paid for.
Who counts as a household?
The people who live at one address, using their devices for personal use.
What if I need more than 60 minutes?
No problem. Members pay about R350 an hour for extra remote help, billed per 15 minutes. We tell you before we go over.
What is a scam check?
Send us the email, SMS or message that looks suspicious, or tell us about the call. We tell you whether it is safe and what to do. A quick scam check does not use up your 60 minutes.
Do my unused minutes carry over?
No. Your 60 minutes reset each month.
Do you come to my house?
Yes, for a call-out fee of about R350 in Vanderbijlpark and nearby. Most problems are fixed remotely, so you do not need a visit.
Can I use this for my business?
No. Businesses and home offices should choose Monthly IT Support at R450 per user, which has a faster response and covers work use.
How fast will you reply?
By the next business day at the latest. Our business plan replies within 1 business hour.
How do I pay?
By EFT each month. We send your invoice and keep you going as long as you stay with us. No VAT is added.
Does the shop discount apply to everything?
You get 10% off our shop, including Microsoft Office, Windows and McAfee, plus free installation help for any licence you buy.
