IT support for R450 per user. No 12-month contract.

No. The plan is month to month. To stop, email us before your next invoice is due. There is no cancellation fee, and you keep support until the end of the month you have paid for.

One person who needs support, on up to 2 devices. For example, a laptop and a phone, or a work computer and a home computer. If someone needs support on more devices, add another user.

Yes. Email us when your team changes and we will update your next invoice. New users can be set up the same or next business day.

The plan is built for businesses and home offices, and a single user costs R450 per month. For a household, see Home and Family Care, from R249 a month.

Email support@deltrixtech.co.za with your name, a short description of the problem and a screenshot if you have one. Every request is logged, so nothing gets lost.

We respond to every support request within 1 business hour, Monday to Friday, 9 AM to 6 PM. Requests sent after 6 PM, on weekends or on public holidays are answered the next business morning. A response means a technician is working on your request. If the fix will take longer, we tell you what to expect.

The plan covers business hours. If you have an urgent problem after hours, we can help at our after-hours rate when we are available. We always confirm the price with you before we start.

With your permission, we connect to your computer using a secure remote support tool. You can see everything we do and end the session at any time. We only connect when you ask us to.

Everyday problems with Windows, Microsoft Office and Microsoft 365, email setup and errors, printers, Wi-Fi, installing and updating software, slow computers, and virus or malware clean-up. If you are not sure, email us and ask.

Remote support is included on a fair use basis. That covers everyday help for the users you pay for. Larger projects, like office moves, network installs or migrations, are quoted separately.

On-site visits, hardware repairs, new hardware, and larger projects such as office moves, network installs and migrations. We quote these separately, and you approve the price before we start.

By EFT. Your first month is paid when you order. After that, we email you an invoice each month, which you pay by EFT. No VAT is charged.

Once your subscription is active, we email you a discount code for 10% off licences, antivirus and laptops in our shop. It applies for as long as you subscribe.

Yes. Support clients get full remote installation of any licence bought from us, free of charge. Every customer also gets a step-by-step installation guide and help if activation fails.

We set you up the same or next business day after your payment is confirmed.

The names and email addresses of the people who need support, and a short list of the computers they use. We will ask for anything else, such as Microsoft 365 admin access, only when we need it.

Yes. Home and Family Care is R249 a month for a household with up to 4 devices. It includes up to 60 minutes of remote help a month, scam checks, a yearly tune-up for every device and 10% off our shop.

Yes. The Security Check-Up reviews your email, Microsoft 365, computers, network and backups and gives you a plain-language report with your top 10 fixes, from R2,500. The Quick Check covers email and Microsoft 365 only, for R750.