Help centre
Installation guides and FAQ
Step-by-step guides for the software you bought from us, plus answers to common questions about orders, delivery and support.
Installation guides
Microsoft Office
Office Professional Plus, Standard, Home & Student and Visio. Download, enter your key and activate.
Open guide →Windows 10 and 11 Pro
Activate Windows Pro, upgrade from Home to Pro, or install Windows from scratch.
Open guide →Windows Server and RDS CALs
Activate Windows Server, convert Evaluation editions, and install Remote Desktop CALs.
Open guide →McAfee antivirus
Activate your McAfee code and protect your PCs, phones and tablets.
Open guide →Questions
Buying and delivery
When will I get my licence key?
Licence keys are emailed the same day during business hours, Monday to Friday, 9 AM to 6 PM. Orders paid after hours are processed the next business morning.
How do I pay?
By EFT. Your order is processed once your payment has been received. No VAT is charged.
How long do laptops take?
Laptops are supplied by our external supplier and usually take 1 to 4 business days to process after payment, depending on stock. The exact lead time is shown on each product.
How does delivery work?
Software and licence keys are delivered by email, with no delivery fee. Laptops and hardware are delivered for a flat R99, or you can collect from us for free.
After you buy
Where do I find my installation guide?
Open the guide for your product above. If you are not sure which one you need, email us and we will send you the right link.
Will you help me install it?
Yes. Activation help is free for every customer: reply to your order email with your order number and a screenshot. IT support clients also get full remote installation free of charge.
Can I return a licence key?
Licence keys cannot be refunded once they have been issued. Please check that you are buying the right product, or ask us first. See our Returns and Refunds page for full details.
I need help with something else
Email support@deltrixtech.co.za or call 071 676 3026, Monday to Friday, 9 AM to 6 PM.
Plans and packages
What support plans do you offer?
Monthly IT Support is R450 per user for businesses and home offices. Home and Family Care is from R249 a month for households. Both are month to month with no contract, and no VAT is added.
What is the difference between Monthly IT Support and Home and Family Care?
Monthly IT Support is for work use and replies within 1 business hour, with fair-use remote support for each user on up to 2 devices. Home and Family Care is for personal use at home, with up to 60 minutes of remote help a month, a reply by the next business day, scam checks and a yearly tune-up for every device.
Can you check how secure my business is?
Yes. The Security Check-Up reviews your email, Microsoft 365, computers, network and backups and gives you a plain-language report with your top 10 fixes, from R2,500. The Quick Check covers email and Microsoft 365 only, for R750. See what we need from you before we start.
Do I need to give you my passwords for a Security Check-Up?
No. For Microsoft 365 we ask you to create a temporary read-only account for us, and we never ask for passwords by email or message.
Want us to handle it for you?
Our IT support plan includes free remote installation of any licence you buy from us, for R450 per user per month with no contract.